Refund policy

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Return & Refund Policy

Junction Railwayana

Effective Date: 14th March 2025

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange, subject to the conditions below:

  • Items must be returned in their original condition, unused, and in the original packaging.
  • A proof of purchase or order confirmation must be provided.
  • We do not accept returns for personalized or custom-made items unless they are faulty or damaged.

To initiate a return, please contact us at:

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method within 5-10 business days.
  • Shipping costs are non-refundable unless the item is faulty or incorrect.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at admin@junctionrailwayana.com.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalised or custom-made items
  • Items purchased on clearance or sale (unless faulty)

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund as necessary.

Contact Information

For any questions regarding our Return & Refund Policy, please contact us: